Must haves for a successful website

Updated: Dec 5, 2017

Visual Appeal

When people visit your site, they see it as a reflection of your organisation. If your site looks professional and is loaded with useful information readers will see you as an authority and expert. Likewise if the site looks poorly designed and structured and/or out-of-date they’ll make the same assumptions about your company. The website should highlight your product and/or service and the layout should look harmonious and consistent.

Has your content got dates on it – blog posts, events and similar? It makes sense to remove or update out of date content. As websites mature and grow, it often becomes apparent that certain parts just aren’t working well anymore and are becoming outdated. With our customized plans you just let us know what is needed and it's taken care of within 24 hours!

Responsive & Mobile Friendly

We’re spending two hours online on our smartphones every day; twice as long as laptops and PCs. If you factor that fact with Google’s update, ignoring the mobile market is a very risky business. It is now considered common practice to make a website mobile friendly (responsive design).

Responsive Web Design is a collection of techniques that allow a website to flex and adapt to the size of screen it’s being viewed on. Someone opening your site on a small smartphone could be shown the same site as the person opening it on their laptop etc.

“Everyday, the number of devices, platforms, and browsers that need to work with your site grows. Responsive web design represents a fundamental shift in how we build websites.”

In conclusion, if you haven’t updated your website in a while the chances are that you may be driving mobile users and potential customers away.

Technique & Coding

Is your website browser compatible? Is your source code valid (HTML and CSS)? Does your website meet the basic web standards? Is the technique and/or (version) programming language outdated?

We use a platform that already has the coding finished for us. This is a benefit for you, because we can clearly concentrate on the design, navigation & marketing. You can be stress free knowing it is continually updating, backing up, and has the capability to handle thousands of visitors simultaneously!


When building your website, it is important to only select components that will positively impact the objectives of the website. One aspect of a website where this is especially true is photography.  Too many dated website designs have an over reliance on stock photos. There are a range of arguments on why not to use stock imagery covered in the blog by Grant Epstein, including:

  • Your vision versus the vision of someone else

  • Short-term cost versus long-term cost

  • Immediate connection

Do the use of images on your website accurately reflect the business message you are trying to present?


Many dated websites lack effective calls to actions that convert users to customers. A call-to-action (CTA) is a button or link that you place on your website to drive prospective customers to become leads by completing an action on your landing page. Is your USP and call to actions highlighted clearly on every landing page? As important, are they interesting enough to persuade your visitor to complete the desired action?

Measuring Effectiveness

You’ll be able to measure the effectiveness of your website. An old website may not be equipped with the necessary tools that will help you measure how effective your online presence is. Examples of this include heat mapping, conversion tracking & user recordings. Nowadays, there are an assortment of online tools you can invest in to help you measure what works and what doesn’t on your website, right down to the minutest detail. However, in order to use those, you will need a modern website.


The first impression of your website would obviously be the overall layout, but a reader is visiting your website because they are looking for useful information. A site redesign can also give you the opportunity to re-address how you communicate with all your visitors and to write copy that is simple, on target and more effective – remember, in the modern “go faster and faster” world you only have 2 -4 seconds to engage new visitors.

The content of a website should be considered to be the most important thing, as it helps in determining how effective a website is. Fresh and unique website content is a very important factor in encouraging people to revisit your site more often.

SEO & Website Update

Just like a website your digital marketing and SEO could be in need of refresh. If you don’t update your website it’s sure to fall down in the search engine rankings. Search engines regard websites with the most recent content as the most relevant to web users. Your content might be gold but if it’s the same content as it was 5 years ago then search engines crawlers might not think it is as relevant anymore.

The redesign also gives you a chance to rethink your keyword targeting and the overall conversion rate of your website. The way people search and how they search has changed dramatically over the last few years, even truer with the explosion of smartphone devices now in use.


When we talk about user experience (UX), we are referring to the totality of visitors’ experience with your site—more than just how it looks, UX includes how easy your site is to use, how fast it is, how easy it is to find information and how little friction there is when visitors try to complete whatever action it is they’re trying to complete. Your website navigation should focus on nudging the right visitor toward the must-have experience.

Is your bounce rate favourable?

The definition of bounce rate is the percentage of people who arrive on your site and leave without visiting a second page. A high bounce rate is an obvious sign of an outdated or poorly performing site. Website users usually leave a site hurriedly without visiting other pages simply because they don’t find what they are looking for instantly or do not like the look of it!

Are your visitors just leaving as soon as they land on your site? How does your website compare to estimated industry standards? (Stats from Kissmetric)

You can monitor bounce rate on your website through Google Analytics. Either as a  website whole or on a page by page basis. Look at bounce rate in the following areas:

Location – If your company is a local business serving UK, you should expect a high bounce rate from outside of California.  If you are a local business, definitely segment your traffic to understand how traffic is performing within your local area and avoid it being skewed by irrelevant visits.

Device – A desktop user, tablet user and a mobile user often have different intent.  For example, we expect more people to bounce on a mobile device than a desktop/tablet user, because mobile users are often looking for specific info like an answer to a question versus casually browsing or shopping.

New vs Returning – A returning visitor has different intent than does a new visitor.  It is common for new visitors to have a higher bounce rate than returning visitors since they are less familiar with your brand.  You should segment your traffic to optimize individually for new visitors and returning visitors.

Medium – People coming to your site from the many possible mediums such as website referral, email, social, direct, organic, paid, display, offline, pr, and etc have different expectations set and will often have substantially different bounce rates.

If an alarming amount of users bouncing you may need to rethink your website, SEO and digital marketing strategy.

Website Speed

Your website’s loading time is a major factor in people either staying or leaving the site and never returning. Depending on the amount of background images and videos will determine the speed. There is a fine line between engaging visitors with this or speeding things up for a seemless transitional visit.


The Web design industry is constantly working to improve itself. This includes keeping layout designs fresh, updating blogs, refreshing imagery and pushing out timely promotions and advertisements.

You’ll reduce your risk of getting hacked.

Stories of websites and social media feeds getting hacked are becoming more and more frequent. Security flaws can rear their ugly heads on any website, new or old, but the likelihood of security flaws affecting an older website is much greater as it relies on older technology.

Website Integration

For the vast majority of businesses, integrated websites are essential in delivering the requisite service levels. Your customers will expect access to a blog, contact form, support form and if applicable, shopping functionality, all on one easy to use website. They will require a single login and rapid access to accurate and timely information at all times. Integrating your site with your back-office order fulfillment, tracking, billing and CRM systems reduces the likelihood of mistakes and confusion.

A website refresh is the perfect time to find ways to save admin time and improve customer service.

Much of the above article uses this reference: